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Training Courses

IATA Ground Operations Management

Effectively managing safe, reliable and efficient handling services is a key to success for todays ground operations. Understand how service level agreements can reduce costs and improve quality; learn about safety management systems, auditing procedures and best practice for occupational safety and fraud prevention.

Key topics:

  • The importance of Operational and Occupational Health and Safety training
  • Managing risk and the components of Emergency Response Plans (ERPs)
  • The use of SGHA contracts and Service Level Agreements
  • Operational standards in the IATA Airport Handling Manual (AHM)
  • The latest trends in passenger/baggage handling and catering

Upon completing this course you will have the skills to:

  • Control and supervise an airline station in a self-handled or outsourced environment
  • Use Ground Handling and Service Level Agreements (SLAs) to suit your Stations handling needs, reduce costs and provide quality service
  • Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
  • Implement a Safety and Security Station Management System according to industry standards and recommended practices
  • Motivate staff and effectively monitor their performance

Availability and booking

On-line booking for our training courses is only available to contracted customers.

If you are a contracted customer, please log in to your account and place your bookings from your account page.

If you would like to find out more details about our training courses and contracts, please contact us.