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Terms and Conditions

Booking procedure
If you are not booking on-line, please complete e-mail us at admin@tsagp.com for all UK training and at uaetraining@tsagp.com for training in Dubai and the Middle East. 

Booking confirmation
Once we have processed your booking, we will send you a confirmation email with your invoice.

Payment and payment method
Payment must be received within 14 days of the invoice date.

Fee guidance
All TSA courses listed in the programme are subject to VAT (where applicable). Course fees include all relevant course materials.¨

Course transfers
There is no charge for transferring to the same course on an alternative date, provided you notify TSA in writing 14 working days before the start of the course and that there is availability. However, a transfer fee of 20% of the course fee (plus VAT if applicable) will be payable if notice is received within less than 14 working days of the start date of the original course.
Note: It is a requirement for all Aviation Security Training in the UK and EU that candidates have attained their 5 year background check (including CRB) in accordance with DfT guidelines.

Cancelling your place
If you notify TSA in writing 7 working days before the start date of the course, you will receive a 50% refund (plus VAT if applicable). If you withdraw for whatever reason within less than 7 days, the full fee will remain payable if you are unable to nominate a substitute attendee.

If you fail to attend the course on which you are booked and have not given prior notice to TSA then the course fee will remain payable in full.

Cancellation by TSA
Where circumstances dictate, TSA reserves the right to alter published programmes, trainers, fees or venues without prior notice. In the event of a course being cancelled, a refund of the course fee will be made but no compensation will be paid for any additional costs incurred.

TSA does not accept responsibility for anyone actions as a result of information or views expressed on its training courses including course material. Opinions expressed are those of individual trainers and not necessarily those of TSA.

Special requirements
TSA will make every effort to accommodate special requirements that have been notified on the booking form.